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Customer-Driven Service

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If customer-driven service isn't already one of your organization's goals, it should be. In this...


Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (Unabridged)

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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level....


The Platinum Rule: Do Unto Others as They'd Like Done Unto Them

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In business, many people follow the golden rule. But treating people the way we'd like to be...


Every Move Must Have a Purpose: Strategies from Chess for Business and Life (Unabridged)

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From the celebrated chairman of the board comes the secrets of strategy that everyone will find useful....


100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results (Unabridged)

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100 Ways to Motivate Others is the culmination of many years of successful leadership coaching and training by best-selling author Steve Chandler and attorney Scott Richardson....


The Only Negotiating Guide You'll Ever Need: 101 Ways to Win Every Time in Any Situation

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Peter Stark and Jane Flaherty, celebrated consultants to some of the country's top companies, take the dread out of persuasion....


The New Psycho-Cybernetics (Unabridged)

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Since its publication in 1960, Dr. Maltz's text has inspired more than 30 million readers to achieve life-changing goals - from losing weight to dramatically increasing their income.


Life Is a Series of Presentations: 8 Ways to Punch Up Your People Skills at Work, at Home, Anytime, Anywhere

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In this insightful and compelling audiobook, Jeary reveals the eight simple secrets that you can put to work immediately to achieve dramatic results....


There's No Such Thing as "Business" Ethics (Unabridged)

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Maxwell asserts there's one ethical standard for all behavior.


Innovation and Entrepreneurship (Unabridged)

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This is the first book to present innovation and entrepreneurship as a purposeful and systematic discipline...

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