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Customer-Driven Service

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If customer-driven service isn't already one of your organization's goals, it should be. In this...


Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (Unabridged)

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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level....


How to Win Customers and Keep Them for Life

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The success of any business depends on knowing the answers to these important questions...


The Platinum Rule: Do Unto Others as They'd Like Done Unto Them

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In business, many people follow the golden rule. But treating people the way we'd like to be...


Every Move Must Have a Purpose: Strategies from Chess for Business and Life (Unabridged)

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From the celebrated chairman of the board comes the secrets of strategy that everyone will find useful....


The Time Bind: When Work Becomes Home and Home Becomes Work

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In this national best seller and New York Times Notable Book of the Year, Dr. Arlie Russell Hochschild, author of The Second Shift...


The Don't Sweat Guide to Your Job Search: Finding a Career You Really Love (Unabridged)

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In these troubled economic times, looking for a new job or searching for that very first job opportunity can be extremely stressful....


Osgood on Speaking

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At some point, you'll need to speak publicly, whether you're giving a toast at your brother's wedding...


How to Win Friends & Influence People (Unabridged)

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For over 60 years the rock-solid, time-tested advice in this audiobook has carried thousands of now-famous people up the ladder of success in their business and personal lives....


100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results (Unabridged)

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100 Ways to Motivate Others is the culmination of many years of successful leadership coaching and training by best-selling author Steve Chandler and attorney Scott Richardson....

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